FAQ

Frequently Asked Questions

What is telehealth?

What are the hours of operation?

Is Hazel for emergencies?

What does Hazel treat and not treat?

Can my child be in a different state than where they attend school for an at home visit?

How do I sign my child up for Hazel Health?

What ages does Hazel work with?

Where are Hazel services available?

What if my child does not have a primary care provider?

Does Hazel schedule appointments?

What if my child already has a primary care provider?

Who are the Hazel providers and what are their credentials?

Do Hazel providers speak languages other than English?

Are Hazel providers diverse?

How many therapy sessions does each child get?

How are students referred to therapy?

Can students who have already participated in the Hazel mental health program re-enroll?

How many physical health visits does each child get?

Can Hazel provide sexual or reproductive health services?

Can Hazel providers refer my child to a specialist?

Does Hazel offer immunizations?

How much does Hazel cost families?

What if the student does not have an insurance card?

Will Hazel Health cover the cost of prescriptions from a Hazel Health visit or fees associated with referrals made?

An Explanation of Benefits (EOB) was received in the mail, is money owed to Hazel?

Why is insurance information required for a Hazel visit?

Is Hazel HIPAA compliant?

Is my child’s medication information shared with school site personnel?

Does Hazel administer COVID-19 vaccinations?

How is patient information protected? Who can access it, and is it ever sent to a third party?

What if I have more questions?

Can my child see a Hazel therapist if they are also receiving care from another therapist in my community?

Why does Hazel Health ask for insurance information if Hazel Health’s visits are at no cost to families?

Who is paying for this if you are not going to bill families?

Will Hazel Health bill insurance for a visit without notifying the parent/guardian?

Are there options for a family to pay a cash price?

If the student has insurance separate from the parent/guardian, are they the policyholder?

If the student has insurance, but the parent/guardian does not have the information, how will this affect the consent being approved?

Will a Hazel Health visit count toward an insurance deductible?

Is a diagnosis required to bill insurance for services?

How is insurance information protected? Who can access it, and is it ever sent to a third party?

Can undocumented students use Hazel Health?

What if a student wants to consent to mental health services without their parent or guardian knowing?

Help your students thrive with Hazel Health

We’re giving every young person the care they need.